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Associate Director Loan Servicing - Commercial Real Estate

Alter Domus Alter Domus

Chicago, United States


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Associate Director Loan Servicing - Commercial Real Estate


We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 4,100 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

Position Overview:

The Real Estate and Other Loan Services team works in many markets and across various product lines including commercial loan servicing, cash management, escrow, construction draw monitoring, and document custody. As Associate Director of the Real Estate and Other Loan Services team, you will be responsible for accurate recordkeeping and execution of all deal activities, across various product lines implementing and utilizing efficient and scalable processes. This role will act as the primary point of contact for clients, lenders, traders, fund managers, and other Alter Domus management. This position is also responsible for the financial performance of this business unit, team oversight, coaching, and performance management. This person will assist the sales team on potential client sales calls and meetings.

Primary Responsibilities include, but are not limited to, the following:

  • Take full ownership of client deliverables and delegation of duties while ensuring team members are taking appropriate ownership and executing tasks.
  • Ensure timeframes and deliverables agreed with client are met.
  • Lead, develop, and mentor career path of team members.
  • Calculate, prepare, and distribute monthly reports related to commercial real estate loan servicing, repurchase facilities, loan participations, document custody, and escrow services.
  • Review and approve distributions, and escrow payments via wire, ACH, or check.
  • Ensure daily, weekly, and monthly reconciliations of accounts with bank records are completed.
  • Assist on onboarding of new clients, including collection of KYC documentation and account opening.
  • Perform active relationship management and manage issues as they arise objectively and directly with the client for resolution.
  • Manage and minimize financial and reputational risk exposure within this business unit
  • Ensure exceptions are promptly cleared and procedures and regulations are followed.
  • Conduct regular workflow reviews with staff to ensure optimal execution.
  • Must learn about the various loan servicing platforms available at Alter Domus and be able to assess which platform best accommodates the needs of a particular client and its’ portfolio servicing requirements.
  • Identify areas for implementing additional operational efficiencies and technology solutions.
  • Complete special projects as needed.

Client Service and Communication Skills:

  • Responsive, friendly, and proactive personality.
  • Critical and creative thinking and solutions driven
  • Ability to work in a dynamic team environment and participate in strategic initiatives.
  • Highly organized with the ability to work on multiple deadlines on a daily basis.
  • Exceptional attention to detail.
  • Strong problem solving and critical thinking abilities.
  • Ability to independently research and resolve complex problems.
  • Strong communication skills and the ability to work closely with internal groups and external clients.

Experience, Education & Qualifications:

  • Bachelor’s degree in finance, accounting, business, or economics preferred.
  • Minimum of 7+ years of experience in the financial services or the commercial loan services industry. 
  • Knowledge of loan operations, including CRE secured loan facilities, commercial mortgage lending, or loan securitization with product knowledge and customer service experience.
  • Significant industry knowledge and experience with complex loan structures and related servicing solutions
  • Demonstrated analytic skills and strong working knowledge of fundamental financial/accounting/business concepts.
  • Proactive in learning and mastering new concepts, new loan regulations, and creative service processes.
  • Experience in direct management and training of team members.
  • Strong Microsoft Excel skills and experience.
  • Knowledge or familiarity with Bloomberg, performance systems, and other loan research and analysis tools.
  • Deep knowledge of loan servicing technology platforms


Alter Domus provides a sophisticated, diverse, and global work environment with prominent clients. We will take your ambitions and talents to the next level while giving you the resources and support you need to succeed. 

Here are some of the benefits we provide:

  • 401(k) savings plan with 100% employer match up to 6%
  • Flexible paid time off from 27-35 days paid off per year, depending on your level
  • 11 paid holidays 
  • Paid birthday off 
  • Generous parental leave for both parents
  • Health care coverage for as little as $25 per month 
  • Flexible Hybrid working environment
  • Comprehensive training through our acADemy training program
  • Dedicated people manager and coach focused on your career 

Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

For more information, please visit:


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