Chicago, United States; Boston, United States; New York, United States
Hybrid
Job ID:
10990
Date posted:
May 04 2023
Category:
Technology
Job Level:
Senior Officer
Technical Business Analyst
| External Description Header. We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 4,500 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.
Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.
At Alter Domus we attract, grow, and develop Alternative Thinkers. The Alter Domus Academy helps our people to be their professional best, to become Alternative Thinkers. The Academy team is expanding, and we are looking for an L&D Partner who shares our passion for developing people.
We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 4,500 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative. Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services. At Alter Domus we attract, grow, and develop Alternative Thinkers. The Alter Domus Academy helps our people to be their professional best, to become Alternative Thinkers. The Academy team is expanding, and we are looking for an L&D Partner who shares our passion for developing people. |
Alter Domus is looking for an Application Support Engineer to support our users and clients as we drive the continued expansion of our financial technology solutions to the Alternative Investment industry. The business unit is a FinTech setup where you will be supporting and building best-in-class software. Our tech-enabled platform is the market’s only capital administration solution purpose-built to meet the unique demands of alternative investment managers. This proprietary software solution helps General Partners simplify complex capital administration issues, while ensuring they deliver a seamless reporting experience to Limited Partners and General Partner members.
This is a highly visible position that will require daily interaction with the business users to support break/fix, ad hoc service requests and release management, within a financial/accounting environment. While production support is the primary responsibility, duties may also include release management, DevOps, and contributing to our platform strategy to drive continuous improvements. You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base. This is a unique opportunity to join a stable and fast-growing business that has a demonstrated track record of career advancement and rewarding talent.
Responsibilities:
- Become the go-to person for Service Delivery and Onboarding teams for support needs.
- As a team player, you should be able to interact with developers to research and identify permanent solutions to common issues.
- Understand underlying data models in the system in order to troubleshoot and track down anomalies/issues.
- Ability to deploy changes in the production environment including hotfixes and other code changes.
- Execute, maintain, and enhance existing SQL queries for every-day system configuration requirements across various client deliverables within the product pipeline.
- Ensure all issues are properly logged and provide prompt and clear feedback on error resolutions.
- Maintain and update technical knowledge documentation.
- Customer oriented attitude, our associates understand that putting customers first is part of the team’s DNA.
- Demonstrate ability to progress your technical and business skills.
Skills/Qualifications:
- A successful candidate is an ambitious career-minded professional having 3+years of proven success in a related role and possessing a bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or a closely related degree.
- Experience with T-SQL and working knowledge of Microsoft SQL Server, SSRS, SSMS, SSIS and T-SQL a plus.
- Experience in data processing concepts / principals and validation techniques to ensure data integrity and data quality.
- Experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers
- Experience with providing effective and efficient real-time support on proprietary software platforms.
- Excellent verbal, written and presentation skills to support effective communication with a wide variety of constituents.
- Ability to interact with clients, always maintaining the integrity of the Alter Domus brand.
- Loves technology and passionate about learning and progressing technical skills.
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Our stories
Amanda Donohue, Senior Manager, Cork
Think ahead to five years’ time and where you would like to see yourself. That’s what I did and Alter Domus offered me the right path.
Aristidis Halikias, Managing Director, Chicago
Many might think that the financial services industry is primarily numbers and math, but I believe we are a people business. The people at Alter Domus make it what it is, and we have some of the best in the entire industry.
Carla Walmsley, Senior Manager, Jersey
Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance.
Shania Galea, Corporate Services Officer, Malta
As a junior, I learn a lot from all colleagues around me. In addition, the AD Academy keeps on providing us with all the training we need.
