ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Alter Domus is currently seeking an Application Support Engineer to join our team.
This is a highly visible position that will require daily interaction with business users to provide support for troubleshooting and resolving issues, handling ad hoc service requests, and managing releases.
While production support is the primary responsibility, duties will also include release management, DevOps and contributing to our platform strategy to drive continuous improvements. 
You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base. 
This is a unique opportunity to participate in a stable and fast-growing business within the debt and capital markets that has a demonstrated track record of career advancement and rewarding talent.

Job Description:

• Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues
• Provide accurate and timely resolution of issues, and escalation when necessary
• Collaborate with team members and business functions to troubleshoot and resolve support tickets
• Occasionally participate in the resolution of high-severity issues that arise outside of normal business hours, as needed
• Escalate, communicate outage notification in a timely manner to internal users
• Administer application settings and permissions
• Write, review, and execute SQL code and tools to assist Level 1 & 2 support to diagnose and resolve incidents
• Perform ad-hoc task and analysis for the support team as needed
• Participate in the ongoing process of investigating, analyzing, and providing long term resolutions to applications issues
• Coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all production issues
• Follow Company standards for security and best practices
• Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate
• Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability

Your Profile:

• BSc/BA in Computer Science, Engineering or a related field or equivalent work experience
• 1+ years of experience in supporting Software Applications (ideally in the finance sector) 
• Experience writing and executing SQL queries against relational databases
• Excellent academic background, critical thinking, communication, and collaboration skills
• Highly analytical and strong problem-solving skills
• Proficiency in English (verbal and written)

Bonus skills/experience:

• 6+ months of professional software development experience
• Strong Microsoft SQL Server experience including SQL and stored procedures
• C#; ASP.NET/MVC, HTML, Ajax, JQuery, JSON, JavaScript, XML/XSLT, CSS, NET 4.5 or later, PowerShell
• Experience in debugging software in an integrated development environment 
• Experience versioning code with Git
• ServiceNow, Jira or other modern project/issue management systems
• General understanding of object-oriented programming

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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