Alter Domus is seeking a Senior System Engineer to join Global IT Operations. In this role you will interface with key stakeholders and apply your technical proficiency across different stages of the Infrastructure Life Cycle to support our end users and operating platform. At Alter Domus, you can be part of a unique culture, a place that teamwork is encouraged, and hard work is rewarded. We offer a dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career. This role is located in our Hyderabad office and will be a mix of remote and onsite work.

The Senior System Engineer will be responsible for the following activities:

• Windows Server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design
• Administration of SCCM Servers, SCCM Distribution Points and Database
• Assist managing various server related resources (Active Directory, VoIP, Office 365, Azure, SharePoint) including patches and other related security tasks and responsibilities
• Work directly with end users (in person, phone and help desk ticketing) to troubleshot and resolve issues
• Set up workstations, domain accounts, etc. in various hardware and software related applications
• Deploy and troubleshoot various types of network elements, infrastructure services and platforms
• Install and troubleshoot Microsoft and various other system applications and solutions
• Manage clear communication of progress/status with project stakeholders- Collaborate with team members to create and resolve support tickets
• Provide hands-on expertise on systems related projects and collaborate with the internal Operations Team
• Work with a Global IT team supporting users all over the world
• Maintain consistent, quality documentation for the administration and operation of underlying infrastructure, including topologies, configuration details, run books, and recovery processes

TECHNICAL COMPETENCIES:

• Strong technical knowledge of Microsoft technologies, including server and client OS, Active Directory
• Expertise in managing SCCM is a must have.
• Some experience with Microsoft Intune would be considered as an advantage
• Support and maintain the existing network and associated infrastructure
• Collaborate with team members in resolving support tickets
• Experience in implementing Microsoft cloud solutions (Azure, Office 365, SharePoint)
• Managed Services and Cloud experience
• Manage various server related resources (Active Directory, VoIP, Office 365, Azure) including patches and other related security tasks and responsibilities
• Remote Connectivity troubleshooting (VPN, Citrix, Terminal Server)
• Previous experience working with ServiceNow ticketing tool would be considered as an advantage

YOUR PROFILE:

• 5+ years of related IT industry experience
• Excellent oral, written communication, and presentation skills
• Detail oriented and organized with an ability to meet deadlines
• Willingness to work with teams in multiple time zones
• Strong work ethic, responsiveness and passion for customer service and quality
• Excellent team player and good interpersonal skills
• Self-motivated, able to work within a project-based environment

ABOUT US:

We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 5,100 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services

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