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Yardi Senior Technical Support Officer - Loan Accounting

Birkirkara, Malte

Hybrid

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Yardi Senior Technical Support Officer - Loan Accounting

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Your role

Due to continuing growth we are looking for an additional Senior Support Officer for our Yardi real estate platform with particular expertise in loan accounting and reporting.

The Yardi Senior Support Officer is responsible for supporting the end users of the accounting system and other business solutions and will work directly with business users and software administrators to deliver solutions in a fast-paced environment.  They act as key point of contact for the business applications.  The Support Officer will act as a solutions specialist with no people management requirement, with a specific remit relating to loan accounting and the automation of both intercompany and external debt management for client fund structures.

An ideal candidate has strong analytical and troubleshooting skills and is comfortable with working on multiple tasks and projects concurrently.  They will also be comfortable explaining technical concepts to stakeholders.  This role suits someone who is a self-starter, quick learner, capable of grasping new concepts quickly and consistently delivers results in a client-focused culture. 

Previous experience with loan accounting is essential, and experience of Yardi for investment funds in an operations or support role is highly desirable.

Your responsibilities

  • Review and resolve (in collaboration with IT support where necessary) user technical issues related to the operation of the Yardi system, particularly in relation to loan accounting and reporting.
  • Have a leading role in Yardi Debt Manager implementations, including the set-up of loans in the system, automation of loan accounting, and gathering of requirements for custom reporting.
  • Work with the European Real Estate operations team leads to ensure best practices are used consistently across our Real Estate service offerings.
  • Work with EMEA Real Estate Platform Leader and Technical Manager to review, suggest, and implement process improvements to ensure compliance adherence across Real Estate accounting/operations group. 
  • Have a strong understanding of the tools and resources needed to meet deliverables. 
  • Assist in the design and delivery of training materials & plans, ensure teams are adequately trained, and provide feedback to trainees and trainer where appropriate on gaps that need to be addressed. 
  • Coach and support operations team members in the best practice use of the system and adoption of new functionality.
  • Provide training and guidance to more junior members of the Platform Delivery Team.

Your profile

  • Experience of loan accounting, preferably under IFRS or a similar global GAAP, is essential.
  • A strong understanding of the concepts of debt products, including bonds and different types of loans, is highly desirable.
  • Experience of investment fund structures in an accounting or other operational role is essential, preferably in relation to real estate investments.
  • Experience working with formal, structured, rules-based accounting systems (other than excel or generic spreadsheet tools) is essential. 
  • Experience of Yardi software, particularly Debt Manager, is highly desirable but not essential for this role.

The following characteristics are also essential for candidates:

  • Excellent written communication and documentation skills, with experience preparing clear documentation, operating procedures or user guides.
  • Confident interpersonal skills and the ability to work effectively within a multi-stakeholder support environment, engaging with a wide range of colleagues from technical vendor teams to non-technical end-users.
  • Organised, detail-oriented and comfortable managing multiple workstreams simultaneously.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

  • Support for professional accreditations such as ACCA and study leave 
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday!
  • Continuous mentoring along your career progression 
  • Active sports, events and social committees across our offices 
  • 24/7 support available from our Employee Assistance Program 
  • The opportunity to invest in our growth and success through our Employee Share Plan 
  • Plus additional local benefits depending on your location 

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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