ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

Working within the IT Operations team, the Disaster Recovery Manager will primarily be responsible for managing the IT Disaster Recovery Framework, developing Strategies along with the IT Operations team, policies and plans to support business needs. He/she will direct IT disaster response/crisis management activities according to the IT disaster recovery plan and help provide and coordinate disaster recovery awareness training helping ensure business continuity. Within the role, he/she will closely work with various stakeholders, Business Continuity team and suppliers to improve efficiency of our DR and BCP plans •    Manage and maintain the IT Disaster recovery framework.

Disaster Recovery Management

Review the outcomes of Business Impact Analysis (BIA) and align the Disaster Recovery framework and update strategy and plans 
Schedule and lead all DR exercises 
Maintain and update Disaster recovery playbook 
Maintain a scenario document describing all possible events that will be covered in the response plans 
Establish and maintain detailed DR communications and command and control plans through our change management process 
Identify IT business continuity risks, potential impact, likelihood and identify risk mitigation
Work with IT Technical teams to ensure disaster recovery solutions are in place, maintained and tested as part of the regular operational lifecycle
Act as a liaison for auditing and examination of DR processes 

Responsible for enhancing IT DR infrastructure, backups, and resiliency processes, driving maturity and adoption across the organization.

Continuously improve IT services resilience, architecture, processes, and operating models

Develop IT services DR dashboards, KPIs, reports for transparency and management oversight.

Act as project manager for DR-related initiatives and ensure compliance with standards and regulations.

Ownership for Frameworks, Policies and procedure documentation

Engage with Operational and Business Continuity teams to understand and document business requirements.

Maintain audit-ready documentation that demonstrates the company's adherence to operational resilience requirements, ensuring that all processes are transparent and verifiable for regulatory inspections or audits.

Provide regular updates to senior management on the status of compliance and IT disaster recovery activities.

Stay up to date with changes to relevant regulations to ensure that the company's IT resiliency practices remain compliant with new or amended laws.
Perform oversight to managed service providers to ensure they comply with our policies and are able to respect RTO/RPO

Incident Management
Owning the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner and within contracted SLAs
Review Incidents across all priorities to identify the root cause, detail accurate technical and business impact statements and corrective action measures and ensure timely communications to key stakeholders.
Helping coordinate investigations and driving incidents to resolution/remediation
Working with multiple support teams to ensure SLA compliance for all incidents
 Documenting all incident steps to establish root cause to aid in process improvements, identify deviations and enable the creation of a knowledge base
Host and/or join wider areas Post Incident Review (PIR) meetings with key participants and accountable parties to ensure the correct focus is given to identifying the root cause and drive eradication actions
Establishing regular incident reports are made available to all key stakeholders
Performing incident trend analysis to identify potential problems
Facilitating, leading, and establishing problem management 

Change
Facilitate and manage all changes (including ensuring that any requests for Changes made are sufficiently detailed and contain all necessary information) and ensure that all Changes are logged.

 Chair and contribute to Change Advisory Board Meetings as required
 Ensure information regarding changes is communicated to relevant stakeholders
Communicate any downtime because of a change
Ensuring the Change Management approach supports the successful deployment of releases into Production without issues
Ensuring effective governance and control on all Changes
Ensuring all Changes meet the necessary quality and content levels to minimize risk and ensure successful implementation
Organizing, scheduling, and running the regular Change Approval Board (CAB) as needed
Regular review of Change tickets, liaising with Change Owners and related SMEs
 Coordinating Post Change reviews with the Change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes
 Performing trend and performance analysis on Change Management, providing, and tracking recommended improvements
Providing oversight of expedited and emergency Changes, ensuring correct escalation path is followed
Ensuring regular Change schedule reports are made available to all key stakeholders, identifying Changes in New, Pending, Scheduled, and completed states

Problem Solving
An ability to engage the process and best practice associated with creative problem solving.

Deploy practical problem-solving techniques to help resolve critical incidents at the earliest possible time in the engagement.

A methodical approach to incident management which identifies similarities and overlaps to recognize problems and recommend improvements

 Communications

An Awareness of the needs of developing professional relationships.

An understanding of IT Resilience metrics and service level agreements (SLA's)

An ability to provide clear and appropriate updates to colleagues in a professional and appropriate fashion

Schedule Management
An ability to work to clearly defined priorities.

An ability to maintain a professional and courteous demeanor while at times working under pressurized situations.

An ability to manage one’s workload to ensure adherence to predefines SLA based on business priorities.

An ability to multi-task and respond to changing priorities

3rd Party Relationship Management
Ability to manage 3rd parties and managed service providers.

Conduct regular SLA/KPI meetings.

EXPEREINCE:
•    The ability to demonstrate a proven track record in the effective delivery of IT Disaster Recovery, Incident Management and resilience strategies.

 •    Other Service Management areas experience is beneficial

Strong understanding of RPO, RTO, SLA/OLA mechanisms
•    Strong time management skills coupled with good organization and planning skills.
•    Experience working in an operations, engineering, security, change and incident management/response team
•    Experience with application or infrastructure services in a multi supplier environment
•    Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
•    Strong collaboration skills with an interest to develop a strong network
•    ITIL4 or v3 Foundation qualified

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

#LI-HYBRID