Transition Manager

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

We are looking for a motivated and detail-oriented individual to support the transition of different work streams to our smart source locations / global delivery centers. The ideal candidate will assist in managing transition projects, ensuring effective communication and coordination among stakeholders. This role is essential in helping to optimize our operational processes and contribute to cost-effective solutions. This position will be reporting to the Head of Transition.

Key Responsibilities:

• Manages all aspects of migration projects independently on a process-by-process basis from evaluation, supporting the identification of processes for migration and planning through to operational steady state.
• Highlight any red flag during planning phase and assisting stakeholder
• Responsible for process migration cost / benefit, FTE analysis and SLA verification in support of decision process for transition. Creativity needed to reengineer processes as appropriate during transition and implementation to maximize offshore operation efficiencies.
• Coordinating with project teams and cross functional team including not limited to Recruitment, IT, Risk, Legal, Compliance, Control to ensure alignment and required approvals related to transition objectives
• Monitoring, evaluating and reporting the progress of transitions, addressing issues as they arise
• Communicating changes to relevant stakeholders and managing resistance effectively.
• Provide regular updates and status reports to leadership, sponsors and key collaborators on transition progress.
• Ensure all transition activities are carried out within the defined scope, schedule, and budget.
• Pro-actively identify and communicate risks, co-create solutions throughout the Transition period and own "Go / No Go" decisions
• Conduct post-transition reviews to identify areas for improvement. As required, will partner with Operations on process improvement initiatives in a post migration environment
• Provide Inputs and support for generating performance metrics of individual transition projects using key performance indicators (KPIs) such as cost, timeline adherence, and quality.

PROFILE

• Bachelor’s degree in Business, Operations, or related field; MBA preferred.
• External project management certification such as Prince2, Six Sigma, CAPM/ PMI or other project management certification
• Overall, 8-12 years’ experience in Financial Services/BPOs/ITES Organisations
• Minimum 5 plus years of experience in managing projects independently
• Significant experience in BPO industry preferably with multi-national/financial service businesses (US-based).
• IT experience helpful

LEADERSHIP & BEHAVIOURAL COMPETENCIES

• Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation
• Understanding of Project & Transition Management frameworks, principles, procedures and best practices
• High degree of adaptability and problem-solving skills to navigate complex and dynamic project environments.
• Exceptional communication for cross-cultural stakeholder management.
• Analytical mindset with expertise in data-driven decision-making
• Demonstrates the AD Values:

KEY RELATIONSHIPS

• Regional Execs, Business Unit Leaders and Country Executives
• Clients & Prospective clients (C-Level down to business heads)
• Finance, Legal & Compliance, Risk Management, IT and Human Resources.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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