The Product Leader - Agency will own the product vision, strategy, and roadmap for administrative agent and loan agency functions across private credit syndicated and bilateral lending activities. Reporting to the Head of Product – Private Credit, this role is responsible for delivering market-leading capabilities that enable efficient, accurate, and compliant agent services—including primary syndication support, notice generation and distribution, position updates, consent processing, paydowns, rate changes, and payment waterfalls and integrations.  

The ideal candidate will drive the digitization and automation of agent workflows, partnering with Technology, Operations, and Architecture teams to build resilient platforms that integrate seamlessly with trading desks, custodians, trustees, borrowers, and counterparties. This leader will champion the adoption of industry standards (ISO/SWIFT, digital notices) and self-service capabilities that enhance the client and borrower experience while reducing settlement breaks, operational exceptions, and cycle times. The role demands deep expertise in agency operations, strong vendor governance skills, and the ability to deliver measurable improvements in turnaround times, accuracy, and stakeholder satisfaction through disciplined product management, clear KPIs, and controls-by-design principles. 

YOUR RESPONSIBILITIES

• Own the product vision and multi-year roadmap for administrative agent functions, including primary syndication support, notice generation and distribution, position updates, consent processing, paydowns, rate changes, and payment waterfall administration
• Design and implement standardized workflows and data interfaces with trading desks, custodians, trustees, borrowers, and counterparties; actively drive adoption of ISO/SWIFT messaging standards and digital notice protocols to modernize agent communications
• Partner with Technology and Architecture teams to deliver resilient, scalable capabilities for consent processing, KYC/AML verification, beneficial ownership updates, digital document management, and secure data exchange
• Introduce automation and straight-through processing (STP) for agent notices, position reconciliations, rate resets, and payment processing; systematically reduce settlement breaks, operational exceptions, and cycle times in both bilateral and syndicated lending contexts
• Implement robust operational controls and performance dashboards, tracking metrics such as consent turnaround time (TAT), break and exception aging, borrower communication SLAs, and discrepancy rates; lead weekly product operations reviews to drive accountability and continuous improvement
• Govern vendor platforms and industry utilities (agency systems, consent management tools, secure data exchange networks), ensuring release readiness, comprehensive integration testing, and consistent performance against contracted SLAs
• Enable superior client and borrower experiences through secure self-service portals, real-time status transparency, standardized communication templates, well-documented APIs, and consistent data schemes
• Run quarterly planning cycles and set OKRs, aligning product roadmaps to business strategy, tracking delivery milestones, and communicating progress, risks, and outcomes to executive sponsors
• Apply data-driven prioritization frameworks (ROI analysis, risk reduction, SLA impact, client and borrower NPS) and maintain transparent, well-groomed product backlogs that balance innovation with operational stability
• Champion controls-by-design, security, and operational resiliency in every product decision, ensuring that risk mitigation, data protection, regulatory compliance, and business continuity are foundational to all agency capabilities 

YOUR PROFILE

• 8–12+ years of experience in agency operations or product leadership roles within syndicated lending and private credit, with comprehensive end-to-end knowledge of agent processes including notice generation, consent management, payment waterfalls, paydowns, and syndication administration
• In-depth expertise in agency standards, documentation, and workflows, including credit agreement administration, KYC and beneficial ownership requirements, consent collection and processing, and borrower and counterparty engagement protocols
• Hands-on experience with agency platforms and market utilities, with strong familiarity with ISO 20022/SWIFT messaging standards, secure data exchange mechanisms, and digital notice adoption strategies that modernize agent communications
• Proven track record of strategic build/buy/partner decision-making, including leading vendor evaluations, RFPs, commercial negotiations, contract management, and release governance across technology and data vendors
• Demonstrated success growing a high-performing, action focused, and independent team to support the delivery of the product goals of the Private Credit line of business at scale
• Proven track record delivering automation solutions for rate resets, position reconciliations, and position updates; demonstrated expertise in breaks management, exception handling frameworks, and operational risk reduction
• Strong risk and control orientation, with emphasis on evidence-based decision-making, auditability, data traceability, and the ability to define, implement, and monitor operational KPIs such as consent turnaround time (TAT), settlement break rates, and discrepancy resolution metrics
• Advanced skills in API-first architecture and integration design, including building seamless connections with custodians, trustees, order management systems (OMS), portfolio management systems (PMS), accounting platforms, and external counterparties
• Executive presence and stakeholder management capabilities, with proven ability to lead vendor governance, manage complex cutover and migration plans, drive organizational change management, and communicate effectively with global teams and senior leadership 

What we expect from a leader at Alter Domus 

• Driving Change and Engagement: As a senior leader, you will be responsible for driving change when necessary, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels.
• Culture of Compliance and Accountability: You will drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks, while maintaining a relentless focus on cost and budget discipline.
• Brand and Culture Promotion: As a senior leader of Alter Domus, you will promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients, and customers.
• Social and Environmental Responsibility: You will be accountable for ensuring that your team maintains the highest social and environmental responsibility and standards.
• Transformational Leadership: Demonstrate high energy and passion for transforming the business, with a commitment to avoiding complacency and striving for success.
• Intellectual Curiosity and Global Mindset: Exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and a willingness to challenge the status quo as a change agent.
• Interpersonal Skills and Influence: Possess strong interpersonal skills, with the ability to influence and build trust quickly, navigate complexity and ambiguity, and negotiate with tenacity and focus.
• Resilience and Prioritization: Show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence.
• Leadership and Team Development: Ability to lead, motivate, and delegate effectively, fostering a high-performance culture with clear accountabilities and driving cross-functional collaboration. Actively manage performance and develop a pipeline of talent, empowering the team at all levels to deliver on objectives.
• Integrity and ESG Commitment: Demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social, and Governance (ESG) practices.
• Commercial Client Engagement: Serve as a role model for commercial client engagement at the C-level, demonstrating decisiveness and persuasiveness to achieve results. 

Your AD Key Relationships

• Chief Product Officer
• Global Head, Private Credit
• Group Leadership Team  
• Chief Technology Officer and Technology Leadership Team
• Business Development, Sales Team and Relationship Management Team
• Clients & Prospective clients (C-Level down to business heads)
• Regional Leaders, Directors and Senior Managers
• Finance, Legal & Compliance, Risk Management, IT and the People team 

Creating a workplace where everyone can belong