Senior Officer 1, Business - Client Support

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

Your Role:

• Work with a team of business analysts and client support personnel related to CLO and syndicated loan software.

• Function as an ambassador for the product internally and externally as the primary contact for queries related to the product.

• Works with the appropriate product team to finalize user requirements. Able to understand the business requirements and technical environments to creatively assist the users in defining these requirements.

• Function as Liaison between different product lines in Solvas Portfolio and Solvas Digitize

• Performs work independently with little or no direct supervision.

• Work with team on developing user requirements, estimations, specifications, and presentations; Conduct regular development reviews and communicate the status of projects in both formal and informal settings.

• Work with product owner to create and manage the Sprint plans, identify dependencies, and ensure that the same are aligned/allocated for a smooth execution of Sprints.

• Provide regular and timely feedback to team members; should be proactive in the identification and resolution of issues that may negatively impact deliverables; Seeks innovative ways to remove any obstacles.

• Encourages collaborative efforts and camaraderie with cross geographical team members.

• Demonstrates a working understanding of both quality assurance and software development processes and methodologies, with the ability to share knowledge with peers, development and QA groups

• Proactively manage any risks and issues.

Your Profile:

• 0-3 years of financial services experience in loan administration, fund accounting, fund administration, asset management or Trustee operations.

• Demonstrated expertise in the loan market and willingness to serve as subject matter expert to other areas of the business

• Experience with financial software platforms such as Solvas Asset Management, IHS Markit (FKA WSO), Allvue Systems (FKA Black Mountain) and Sentry is helpful.

• Excellent communication skills Problem-solving aptitude.

• Team player with organizational and leadership skills.

• Ability to manage multiple projects/tasks at once.

• Strong focus on customer service and satisfaction.

• Familiarity or experience with the software development, support, or operations teams is helpful but not required.

• Exposure to computer programming languages such as SQL is helpful but not required.  

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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