Client Support Analyst

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

About The Team 

Our Financial Technology practice develops and licenses a growing family of proprietary software products to assist financial institutions with several complex topics, such as accounting for credit deteriorated assets and the administration of investments in leveraged loans. We are looking to add to our Solvas|Digitize™ team.

• Solvas|Digitize is an intelligent automation solution and managed service that is experiencing rapid growth and expansion across various industries and applications. 

Responsibilities:

This is a full-time syndicated loan client support analyst opportunity supporting the Solvas|Digitize Managed service. Job duties include:

• Handle client support related inquiries or task through SNOW ticketing system
• Review automated data extraction issues submitted by the QC team for Wrike ticket creation
• Correct or manually extract data in Solvas Digitize to assure accuracy based on data review issues
• Speed and accuracy when reviewing and/or inputting data
• Ability to work independently and without direct supervision while adhering to strict deadlines
• Comfortable working in a fast-paced environment
• Assist with resolving transaction discrepancies between Solvas platforms and agent bank documents
• Assist with projects to provide support for internal and external clients.
• Assist with some administrative task
• Assist with time reporting and cross-pollination team task
• Strong communication skills (both verbal and through email communication)
• Excellent analytical skills, attention to detail, and strong organizational skills
• Flexibility to meet business demands (such as additional work hours or workdays)
• Periodic need to work on firm/holidays based on business needs.

Qualifications:

• BCom or 2 - 3 years+ of relevant experience
• Proficiency with all current technology and Microsoft Office 365 programs, including, but not limited to:
  • Laptop functionality
    • Video conferencing software (i.e. Microsoft Teams)
    • Ability to utilize multiple web applications (at least 2) simultaneously
  • Online software programs for data entry
• Flexibility in terms of work hours and workdays is required
• Ability to find specific data points based on guidance/logical reasoning
• Syndicated loan experience is preferred, but is not required

Other details:

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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