Head of Cash Processing, NA

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

We are seeking a highly experienced, dynamic and strategic senior operational leader, who will report to the Global Head of Payments. This role will oversee our cash processing and wire transfer operations for the North American region. This role is critical in ensuring that our payments activity meets the highest standards of quality, accuracy, and timeliness, thereby enhancing our client service experience. The ideal candidate will possess a strong operational background, exceptional leadership skills, deep understanding of risk and control and a passion for process improvement and technology adoption.

KEY RESPONSIBILITIES 

•  Lead and manage all aspects of payment operations, ensuring risk and control, efficiency, client service and a sustainable and scalable operating model.
• Work with the Head of Central Operations and Global Head of Payments to define and execute a clear vision and strategy for cash processing and wire transfer operations, aligning with Alter Domus’s overall business objectives.
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Identify opportunities to streamline and enhance cash processing and wire transfer processes, implementing best practices to ensure efficiency and accuracy.
• Champion the adoption of innovative technologies and tools that enhance operational capabilities, improve client service, and drive efficiency. 
• Work with AD’s Transformation and Technology teams to design and prioritize technology and automation solutions to enhance the payments lifecycle.
• Establish and maintain key performance indicators (KPIs) and key risk indicators (KRIs) to monitor operational performance, ensuring that targets are met and exceeded.
• Ensure that all cash processing and wire transfer activities are executed with the highest level of quality, error-free, and delivered on time to meet client expectations.
• Work closely with cross-functional teams, including compliance, risk management, and client services, to ensure alignment and support for operational initiatives.
• Ensure that all operations comply with relevant regulations and internal policies, maintaining the integrity and security of client funds.
• Drive a culture of compliance and risk control through identification and anticipation of potential risks, together with timely escalation and/or resolution.
• As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.  
• Promote and build Alter Domus' brand and culture both internally and externally, acting as an ambassador and role model to employees, clients, and customers and other external stakeholders.
• Support the development and engagement of employees at all levels, actively promoting the Employer Value Proposition within all regional teams and role modelling the Alter Domus values to our people, clients and customers.

PROFILE

• A minimum of 10 years of experience in Financial Services/Banking/Fund Services industry working in operational leadership and management roles.
• Proven track record of managing cash processing and wire transfer operations with a focus on client service excellence.
• Experience in creating and leading world-class operational delivery teams with a proven track record of working across multiple jurisdictions within a matrixed environment.
• A proven track-record in unlocking value and efficiency in the core processes, tools and technology that underpin an operations function.
• Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and process improvements.
• Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Experience with technology implementation and process automation in an operational setting.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with stakeholders at all levels.
• You will have experience with projects and change initiatives, adept at balancing competing demands and an ability to prioritise effectively.

LEADERSHIP & BEHAVIOURAL COMPETENCIES

• You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results.
• You will be able to manage diverse stakeholders ranging from board members to team members.
• You will demonstrate personal resilience in the context of an international company in high-growth mode.
• You will demonstrate superior business insight and commercial acumen combined with strong technical expertise, analytical problem-solving skills. 
• You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across teams and beyond with agility and flexibility. You will challenge the current status quo to improve things.
• You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
• You will demonstrate a strong commitment to high integrity and ethics. 

KEY RELATIONSHIPS

• Global Head of Payments and regional Payment management team
• Head of Central Operations
• Regional Executives and their leadership teams
• Regional Leaders, Directors and Senior Managers
• Compliance, Internal Audit, Legal, Finance, Risk Management, IT and People teams

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WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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