ABOUT US:

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com

Senior Manager Client Onboarding

Alter Domus is currently seeking a new Senior Manager to join our North America Client onboarding team across all product segments: Real Estate, Private Debt, Private Equity. The Senior Manager will lead the client onboarding function across private equity, real estate, private debt, and fund administration services. This role is responsible for ensuring a seamless onboarding experience for clients, while maintaining operational excellence, regulatory compliance, and data integrity across complex deal structures.

JOB DESCRIPTION:

• Demonstrate core competencies and proficiency in relationship management, client service, business operations and stakeholder management.
• Implement group strategy and target operating model in daily operations; engage in active operational improvement plans and opportunities.
• Lead cross-functional onboarding teams across all of our product segments: Private Equity, Real Estate, Private Debt and workflows.
• Oversee onboarding workflows across AML/KYC, fund documentation, data set up, application configuration, and full client lifecycle activity setup.
• Drive governance and delivery for complex onboarding events: fund launches, deal closes, M&A lift-outs, data migrations.
• Monitor timelines, quality metrics, and feedback loops to ensure continuous improvement.
• Serve as escalation point for onboarding issues and client concerns.
• Partner with relationship managers to ensure client satisfaction and retention.

• Collaborate with fund managers, legal, compliance, and technology teams to align onboarding with fund lifecycles and investor expectations.
• Lead communications at senior levels with client personnel and investment professionals both internally and externally.
• Participate and lead projects across the department, particularly those which look to mitigate risk, improve operating efficiency, and deliver exceptional client service.
• Always represent the firm in a professional manner, displaying the ethical behavior we expect in all interactions, both internally and externally.

YOUR PROFILE:

• Experience in financial services, private equity, real estate, and private debt
• Experience managing teams with high attention to detail and accuracy
• Strong critical thinking, problem solving and decision-making skills
• Bachelor’s Degree in Accounting, Finance, Business or related field
• Demonstrated successful client delivery
• Experience driving operational efficiencies
• Intellectual curiosity and global mind-set, allowing you to partner effectively across teams with agility and flexibility
• Desire to exceed expectations
• Familiarity with a Credit Fund accounting system

Salary range depending on experience: $110,000-$170,00

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/) 

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