ABOUT US:

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

As a Senior Officer for IT Portal Applications, you will be a key member of our International IT Team, responsible for the following:

• Offer essential support to users via the Service Now platform
• Provide expert advice and daily assistance to our business partners
• Work closely with business units to collect and analyse requirements for enhancements
• Engage in system upgrades and support tasks, troubleshooting and resolving technical issues in collaboration with our L2 and L3 support teams
• Assess and improve existing processes for greater efficiency and effectiveness across our applications, following ITIL recommendation
• Keep up-to-date with best practices, industry developments, and new technologies
• Mentor and guide both internal and external users in resolving issues and implementing minor enhancements
• Demonstrate leadership capabilities to effectively manage a team

Your Profile:

• At least three years of experience in a similar supervisory position.
• Proficient in using help desk software and remote support tools.
• Strong skills in Microsoft Office applications.
• Power Bi and SQL knowledge considered an asset
• Fluent in English.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders.
• Capable of managing multiple tasks and prioritizing effectively.
• Self-motivated and a proactive team player.
• A true team player who can also work independently.
• Strong multi-tasking capabilities.
• Able to work well both independently and as part of a team.
• Familiarity with our industry is advantageous.
• Willingness to work in a 24/5 rotation.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/) 

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