ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Reporting to the Head of Operations Transformation, the Transformation Delivery Lead is responsible for the design, initiation and delivery of strategic transformation initiatives and programs of change across AD’s COO division and wider group functions. Key accountabilities will include delivering transformation initiatives to plan, budget, agreed quality and governance standards.

RESPONSIBILITIES

• This role is key in driving superior and measurable improvements in business outcomes for AD and clients to support the ambitious growth objectives of the firm.  Specifically, you will:
• Be the dedicated project delivery lead for Alter Domus’ client service delivery and client service operations transformation portfolio – you will define and deliver against specific KPIs related to the portfolio, driving value-based outcomes to enable continued operational strength and global scale.
• Collaborate with senior leadership to ensure that transformation projects and initiatives align with AD's strategic goals and objectives.
• Establish and maintain robust project governance frameworks, policies, and procedures to ensure consistent and effective project delivery across multiple diverse, and sometimes competing, projects and workstreams.
• Manage transformation implementation plans and resources across geographical areas and lines of business.
• Contribute to the design, roll-out and governance of digital transformation, technology and product solutions.
• Develop and lead a framework and approach to identifying, prioritizing and delivery of continuous improvement initiatives.
• Participate in formulating and setting strategic direction for process, organization and operating models across businesses, products, functions and locations
• Oversee operational readiness for new programs and program enhancements ensuring end-to-end operational impacts are assessed, requirements defined, operations documentation completed (e.g., process flows, policies, and procedures), training conducted, communications delivered, and ongoing operations support established.
• Deliver sustainable and lasting positive impacts of change.
• Build and maintain strong relationships with key stakeholders across the business, ensuring effective communication and engagement throughout transformation, project and change lifecycles.
• Use negotiation and influencing skills to build consensus amongst diverse stakeholder groups.
• Maintain a relentless focus on cost and budget discipline, driving a culture of accountability.
• Be responsible for driving change when necessary, delivering communications and directions to the team and supporting the development and engagement of employees at all levels.

PROFILE

• At least 10 years proven experience in a consulting or services business with a track record of strategy creation, operating model design, digitization, and transformation.
• A demonstrated track record in a senior leadership role implementing and managing KPI-driven initiatives with extensive experience in asset servicing operating models and the use of global service delivery centers.
• Proficiency in project portfolio management methodologies and business metrics and analysis to inform strategic decision-making with a focus on aligning projects with KPIs for maximum impact and value.
• A deep understanding of the creation of robust service level agreements.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights for business improvement.
• Exceptional communication and stakeholder managements skills to effectively collaborate across departments and levels of the organisation.

PERSONAL ATTRIBUTES 

• You will possess excellent communication skills and the ability to articulate complex technical concepts to non-technical stakeholders.
• You will have a proven track-record of working autonomously in a matrixed organisation and demonstrate strong partnering skills, using them to build internal networks to achieve your objectives.
• You will possess intellectual curiosity and a global mind-set, flexing your style accordingly and operating with agility and tenacity.
• You will possess personal learning agility and an ability to adopt and champion new skills and ways of working to role model and inspire others.
• You will demonstrate a strong commitment to high integrity and ethics.
• You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
• You will drive, monitor and maintain a culture of compliance and risk control.
• You will be a hands-on leader capable of taking on a wide range of tasks with humility and flexibility.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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