Billing Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

Supervise and coach a team of billing senior officers ensuring timely, accurate invoice processing while maintaining quality standards and operational efficiency. Act as first-line escalation point and performance manager, fostering team development and collaboration.

Team Leadership & Supervision:

• Supervise 6-8 billing specialists with daily work allocation and prioritization
• Hold daily stand-ups (15 min) reviewing workload, blockers, and priorities
• Monitor individual and team productivity, quality, and cycle time metrics
• Provide real-time coaching and guidance on complex invoices or process questions
• Foster collaborative team culture with knowledge sharing and peer support

Performance Management:

• Set individual performance goals aligned with BMT objectives
• Deliver mid-year and annual performance reviews with development feedback

Quality Review & Escalation Handling

• Conduct first-line quality review on sampled invoices before delivery
• Cross check high-value invoices or complex pricing scenarios
• Handle escalations from billing officers on technical or policy questions

Operational Planning & Coordination:

• Manage team workload distribution balancing volume, complexity, and skill levels
• Adjust staffing for quarter-end peaks, absences, and training needs
• Coordinate with other Team Leads on cross-LoB support during surges
• Support wave go-lives with stabilization oversight and issue triage

Training & Development:

• Onboard new team members with hands-on job shadowing and mentoring
• Identify skill gaps and coordinate training interventions
• Share best practices and lessons learned within team
• Support Training Specialist with scenario development and case studies

YOUR PROFILE:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• 5-7 years billing or finance operations experience
• 2-3 years supervisory or team lead experience (managing 5+ people)
• Deep technical knowledge of billing processes, pricing models, and SAP
• Strong people management and coaching skills

 KEY COMPETENCIES:

• Team leadership and motivation
• Operational planning and prioritization
• Performance coaching and feedback delivery
• Conflict resolution and problem-solving
• Cross-functional collaboration and communication

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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