Client Onboarding Specialist

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Job Description:

The purpose of this position is to assist with clients onboarding under direction of the Platform Delivery Team lead.

Your Responsibilities:

The successful candidate will be reporting to the Platform Delivery Team Lead & the Regional Head of Operations and the responsibilities will be to: 

• Play a key role in the clients onboarding from legacy asset servicers/internal systems to AlterDomus applications landscape
• Attend planning and set up meetings to gain an understanding of client requirements
• Analyze client’s historical data – structural, transactional and accounting
• Prepare, execute & reconcile data imports based on outputs from previous systems
• Attend post migration meetings
• Ensure clients facing teams' adoption of the new set up
• Ensure users adoption of the projects by providing training and monitoring the users' acceptance
• Act as a first level of support when needed
• Have a vested interest in the success of the migrations and ensure that benefits are being realized as part of the project
• Work closely with the Platform Delivery Team lead and escalate any issues or concerns

Your profile:

• You have a bachelor’s degree in accounting, Economics or IT.
• You are fluent in English
• You are detail oriented, analytical and inquisitive
• You possess team spirit and take initiative to act without waiting for direction (when appropriate)
• Experience with accounting systems in a similar role (gathering user requirements, enhancement requests, working on systems implementations, training) will be an advantage
• A first experience in eFront FrontInvest (FIA) solution would be a plus.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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