Program Delivery Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

We are seeking an experienced and driven Program Delivery Manager for our Billing Centralization Program tasked with centralizing and transforming the billing function across all business units. The centralization program aims for enterprise-wide billing standardization and centralisation currently sitting withing the business. The role will play a key part in managing this transition and post stabilization. 

During Coordinate program; execution across all waves ensuring on-time, on-budget delivery with risk mitigation. Track milestones, manage dependencies, facilitate stage-gate reviews, and provide transparent reporting to executive stakeholders.

Program Planning & Tracking

• Manage external PMO support
• Maintain integrated program plan tracking all wave activities, milestones, and dependencies
• Monitor progress against baseline timeline (22 months, 3 waves)
• Update weekly status reports
• Coordinate cross-wave dependencies (e.g., Wave 2 hiring during Wave 1 stabilization)
• Manage program budget tracking actual spend vs. approved investment

Risk & Issue Management 

• Maintain RAID log (Risks, Assumptions, Issues, Dependencies)
• Facilitate weekly risk review sessions with BMT Head and key stakeholders
• Escalate critical risks to CFO and Steering Committee
• Track mitigation action completion and effectiveness
• Monitor constraint metrics (SLA, NPS, escalations) for automated triggers

Stage-Gate Facilitation

• Prepare stage-gate review materials (business case refresh, benefits realization, lessons learned)
• Coordinate Stage-Gate 1 (Month 6 post-Wave 1), Stage-Gate 2 (Month 6 post-Wave 2), Stage-Gate 3 (program close)
• Facilitate GO/NO-GO decision-making with evidence-based recommendations
• Document decisions and action items from governance forums

Stakeholder Communication

• Coordinate monthly Steering Committee meetings (CFO, LoB Leaders, BMT Head)
• Prepare executive dashboards and presentations for CEO/Board updates
• Interface with LoB and Transformation Office on alignment
• Maintain stakeholder communication calendar and distribution lists

Lessons Learned & Knowledge Transfer

- Capture lessons learned after each wave (what worked, what didn't, why)

- Document best practices for future transformation initiatives

- Support knowledge transfer to BAU team as program closes

Post-Stabilization: Drive operational excellence through continuous improvement initiatives, performance benchmarking, and automation opportunities. Monitor KPIs, identify optimization areas, and lead projects enhancing efficiency, quality, and cost-effectiveness.

Key Responsibilities (BAU Phase)

Performance Monitoring & Analysis

• Monitor KPI trends (cycle time, error rates, cost per invoice, utilization)
• Conduct monthly variance analysis vs. targets and prior periods
• Benchmark BMT performance against industry standards
• Prepare quarterly business reviews with insights and recommendations

Continuous Improvement Projects

• • Lead 2-3 improvement projects annually targeting efficiency gains or error reduction
  • Apply Lean/Six Sigma methodologies (process mapping, value stream analysis, DMAIC)
  • Coordinate automation pilots (RPA for fixed-fee invoices, workflow tools)
  • Evaluate billing software enhancements and business cases
  • Track project benefits realization and ROI

Innovation & Best Practice & Governance

• • Research emerging technologies and industry trends in billing operations
  • Organize quarterly innovation workshops with BMT team
  • Develop business cases for automation, AI, or process redesign investments
  • Maintain network with industry peers for knowledge exchange
  • Support internal audits with process documentation and controls evidence
  • Maintain process documentation reflecting current state

YOUR PROFILE:

• Bachelor’s degree in business, Finance, Operations, or related field

• 4-6 years project management, business analysis, or operations excellence experience
• PMP, Agile, or Lean Six Sigma certification preferred
• Strong organizational and coordination skills
• Analytical mindset with change management awareness

KEY COMPETENCIES:

• Project planning and tracking (MS Project, Smartsheet, Jira)
• Stakeholder communication and influence
• Risk management and issue resolution
• Data analysis and visualization
• Process improvement methodologies

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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