System Engineer

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

The System Engineer will be responsible for the following activities:

• Windows Server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design
• Assist managing various server-related resources (Active Directory, DNS, DHCP, GPO, Office 365) and other related security tasks and responsibilities
• O365 Administration including creating Distribution Lists, Shared Mailboxes, performing Email Trace, and managing SharePoint Online
• Teams & Outlook Administration
• Work directly with end users (in person, phone and help desk ticketing) to troubleshoot and resolve issues
• Set up workstations, domain accounts, etc. in various hardware and software related applications
• Deploy and troubleshoot various types of network elements, infrastructure services and platforms
• Install and troubleshoot Microsoft and various other system applications and solutions
• Manage clear communication of progress/status with project stakeholders
• Collaborate with team members to create and resolve support tickets
• Provide hands-on expertise on systems-related projects and collaborate with the internal Operations Team
• Work with a Global IT team supporting users all over the world
• Maintain consistent, quality documentation for the administration and operation of underlying infrastructure, including topologies, configuration details, run-books, and recovery processes

TECHNICAL COMPETENCIES:

• Strong technical knowledge of Microsoft technologies, including server and client OS, Active Directory
• Good knowledge in Office 365 management (Exchange Online, Intune, Defender)
• Hands-on experience with O365 Administration such as Distribution List creation, Shared Mailbox setup, Email Trace, and SharePoint Online management
• Experience with Microsoft Teams & Outlook administration
• Support and maintain the existing network and associated infrastructure
• Collaborate with team members in resolving support tickets
• Manage various server-related resources (Active Directory, DNS, DHCP, GPO, Office 365) including patches and other related security tasks and responsibilities
• Remote connectivity troubleshooting (VPN, Citrix, Terminal Server)
• Previous experience working with ServiceNow ticketing tool would be considered an advantage
• General knowledge in Lotus Notes would be considered an advantage
• General knowledge with an Apple devices environment would be considered an advantage

YOUR PROFILE:

• 2–3 years of related IT industry experience
• Excellent oral, written communication, and presentation skills
• Detail-oriented and organized with an ability to meet deadlines
• Willingness to work with teams in multiple time zones
• Strong work ethic, responsiveness, and passion for customer service and quality
• Excellent team player with good interpersonal skills
• Self-motivated and able to work within a project-based environment

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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