JOB DESCRIPTION 

Reporting to the Chief Operating Officer, the Head of Core Operations is accountable for leading the Core Operations teams (Reconciliations, Client Onboarding, Payments, VAT Reporting, Regulatory Reporting) with accountability for the oversight, management and operational efficiency of the teams to deliver a high-quality service to clients. Specifically, you will;  

• Enhance scale and service quality of Central Operations functions appropriately balancing capacity and expenses. 

• Assess, leverage, and prioritize the company’s many geographies to optimize a global support service model. 

• Identify business process efficiencies with a relentless focus on continuous improvement and promoting the Centres of Excellence to deliver scalable services. 

• Be accountable for the reporting against KPIs, delivering insight and analysis to drive continuous improvement efforts 

• Drive a culture of compliance and risk control to mitigate financial, operational and reputational risks. 

• Ensure that all operational processes fully comply with Alter Domus policies and procedures. 

• Champion change for both the business and customers, increasing adoption and use of our platforms and measuring customer satisfaction. 

• Champion change and improve client satisfaction, utilizing the voice of the client to drive a consistent experience, particularly for global clients with touchpoints in multiple geographies  

• Fostering a culture of collaboration, innovation, and continuous improvement. 

• Identify staffing needs and develop training programs to enhance team capabilities and support scaling efforts. 

• Support the development and engagement of employees at all levels, actively promoting the Employer Value Proposition within all regional teams and role modelling the Alter Domus values to our people, clients and customers. 

• As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.   

• Foster a culture of continuous learning and development, encouraging employees to enhance their skills and knowledge. 

• Promote ethical business practices, enhancing the company's reputation and social impact and ensurisng Alter Domus maintains the highest Environmental, Sustainability and Governance (ESG) standards. 

LEADERSHIP & BEHAVIOURAL COMPETENCIES 

• Experience leading global cross-functional teams and managing a diverse portfolio of work. 

• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization. 

• Knowledge of industry best practices and emerging technologies  

• Ability to learn and adapt quickly in a fast-growing and dynamic environment, with a focus on continuous improvement and innovation.  

• You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results. 

• You will demonstrate personal resilience in the context of an international company in high-growth mode. 

• You will demonstrate superior business insight and commercial acumen combined with strong technical expertise, analytical problem-solving skills.  

• You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across teams and beyond with agility and flexibility. You will challenge the current status quo to improve things. 

• You will be adept at managing competing demands on your time, actively prioritizing and remaining calm under pressure while navigating complexity and challenges with confidence and resilience. 

• You will demonstrate a strong commitment to high integrity and ethics.  

• Demonstrate the AD Values:  

  • Succeed with speed: We deliver at pace with agility, always connected to clients, regulators, and markets, globally.
  • Take charge together: We take the initiative, always bringing the right people, insights, and expertise together and sharing accountability. 
  • Adapt with authority: We flex to meet different needs in different contexts, always showing responsible leadership and growing trust. 
  • Reimagine with results: We pursue new, more intelligent ways of working, always with a focus on efficient, high quality service.

KEY RELATIONSHIPS 

• Regional Executives and Business Unit Leads 

• Business Development, Sales Team and Relationship Management Team. 

• Clients & Prospective clients (C-Level down to business heads) 

• People Team, Finance, Legal & Compliance, Risk Management, and Technology