Client Director - Real Estate

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Your role

The Client Director will lead and own all client delivery aspects for a portfolio of client companies for Alter Domus. The role includes oversight and daily management of a Real Estate team, with accountability for team performance, P&L and KPIs, so that we continue to exceed client expectations.

Your responsibilities

• Reporting to the Head of RE Client Operations, the Client Director will lead and own all client delivery aspects for a portfolio of client companies for Alter Domus.
• Oversight and daily management of a Real Estate team, including the accountability for team performance, to ensure we continue to exceed client expectations.
• You will be accountable for the active management and oversight of your teams P&L and KPIs.
• You will promote best in class use of systems for Real Estate, with a focus on continuous improvement, delivering operational efficiencies and process improvements.
• You will ensure your team have a solid knowledge and understanding of all relevant industry legislation and regulation, as well as internal AD working practices to ensure compliance with local and global KPIs.
• You will act as an escalation point for clients and you will ensure the timely remediation of any issues.
• You will role model and drive a culture of compliance and risk control to mitigate financial, operational and reputational risks with a zero tolerance for backlog.
• You will work with HR and your peers on capacity planning to ensure adequate resourcing of the team.
• You will be involved as appropriate in sales pitches as an SME to support business development activity.
• As an SME, you will be able to provide sound, quality and technical guidance to clients and the wider teams.
• As a leader of Alter Domus, you will maintain a relentless focus on cost and budget discipline, driving a culture of accountability.
• As a senior leader, you will promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients and customers and fostering a high-performance culture.
• You will be accountable for ensuring that the Real estate team maintains the highest social and environmental responsibility and standards.

Your profile

• Recognised professional qualification.
• 8-10 years relevant Funds Real Estate experience.
• Knowledge and experience of Yardi is a plus.
• Experience in people management and the performance of teams.
• Skilled in persuading and influencing with ability to lead, motivate and delegate.
• Strong communication and presentation skills.
• Ability to work to conflicting and demanding deadlines.
• Commercial approach to business.
• Proactive and disciplined approach to work with a "can do" attitude.
• Strong commitment to client service excellence.
• Results driven.
• Accounting, Business, Mathematics or a comparable discipline.

Your AD Key Relationships

• Business Unit Leader
• Business Development, Sales Team and Relationship Management Team.
• Clients & Prospective clients
• Local / Regional Service Delivery leaders.
• Finance, Legal & Compliance, Risk Management, IT and Human Resources.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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