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Manager, Relationship Management

Alter Domus Alter Domus

Chicago, United States; New York, United States

Hybrid

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Manager, Relationship Management

About Alter Domus

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in private markets and more than 6,000 talented professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different – in what we do, in how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

Your role

The Relationship Management Manager is responsible for fostering strong client relationships with a focus on all asset classes. This role involves supporting the execution of an effective relationship management strategy and contributing to the sales roadmap for clients across various asset classes, with emphasis on Private Credit. 

Your responsibilities


•    Assist in achieving ambitious sales targets by contributing to a centralized sales and growth plan that aligns with Alter Domus's commercial objectives in the North America market.

•    Enhance and grow the current client portfolio by offering both Funds and Corporate Services with an emphasis on Private Credit market.

•    Serve as a subject matter expert in Private Credit, Loan Administration, Loan Servicing.
•    Analyze data and monitor KPIs to assess client profitability.
•    Identify and pursue new business opportunities in both local and international markets, achieving your own sales targets.
•    Stay informed about local and international regulatory changes that impact our industry and specifically our clients.
•    Ensure timely communication of new developments and business challenges across the organization and to the client base.
•    Collaborate on proposals for new clients and engagements, including scoping, pricing, and initial onboarding activities.
•    Manage bad debt recovery processes and oversee cash collection escalations.
•    Actively engage with and expand your network of business partners and referral sources.


Your profile


•    Hold a degree in either Management, Accountancy, Economics or Banking and Finance.

•    Experience working in the competitive landscape within the financial services industry and overall awareness of the legal and regulatory environment.
•    Ability to meet people and build business relationships.
•    You are autonomous, have strong organizational skills and abilities to adapt, great attention to detail, you have excellent listening skills and interpersonal skills.
•    You have excellent communication and presentation skills (active listening, storytelling, presentation skills, negotiation skills and social selling)
•    Self-Starter who can establish and organize daily sales activities working fully independently. 
•    Highly motivated and results driven with consistent achievement of sales targets.
•    Possess the highest personal and professional integrity.

What we offer

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

  • Support for professional accreditations such as ACCA and study leave 

  • Flexible arrangements, generous holidays, birthday leave 

  • Continuous mentoring along your career progression 

  • Active sports, events and social committees across our offices 

  • Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 

  • The opportunity to invest in our growth and success through our Employee Share Plan 

  • Plus additional local benefits depending on your location

Equity in every sense of the word

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organization, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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