Your role

The Relationship Management Senior Manager plays a key role in developing strong client relationships. You will contribute to the design and execution of effective relationship management strategies, supporting the go-to-market plan for clients across all asset classes, with an emphasis on Private Credit.

Your responsibilities

• Support the delivery of ambitious sales target underpinned by a centralized sales and growth plan to help Alter Domus achieve its commercial objectives in North America market. 

• Create and implement the relationship management plan for your portfolio of clients, actively working on new proposals for your client portfolio to build a sales pipeline and increase share of wallet for these existing clients, analyzing and tracking KPIs on profitability across your client portfolio, including bad debt recovery and cash collection.

• Build and maintain strong internal and external business networks, driving personal and business growth through a commitment to collaboration and teamwork.

• Provide advice across all Alter Domus products and services to take advantage of opportunities to increase share of wallet with your existing clients and participating in new client pitches collaborating with internal product and other teams to deliver competitive advantage.

• Monitor and drive client satisfaction, engaging continuously with your clients to understand their expectations and engage with internal teams to ensure Alter Domus fulfils their expectations to deliver a superb client experience.

• Keep watch on local and international regulatory updates that affect the industries our clients operate in.

• Actively monitor competitor activities and deliver insight and thought leadership on market trends to anticipate future client needs.

• Maintain sales pipeline data that is fit for accurate forecasting and reporting by regularly using standard sales tools, review cadences, and processes.

• Diligently record all key contract information, interactions, activities, and other commercially relevant details about accounts or opportunities 

• Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to our people, clients, and customers to embed the Alter Domus Values and to promote our Employer Value Proposition.

• Contribute to a strong culture of compliance and risk control to mitigate financial, operational and reputational risks.

Your profile

• A proven track record in achieving revenue targets. 

• Excellent communication and presentation skills (active listening, storytelling, presentation skills, negotiation skills and social selling)​

• Client-centric mindset with relationship building experience that leads to increased opportunities with new and existing clients.  

• Highly motivated and results driven with consistent achievement of sales targets.

• Autonomous, have strong organizational skills (time management, planning, accuracy in documenting client activities)

What we expect from a leader at Alter Domus

• You will demonstrate strong business insight and commercial acumen combined with strong technical expertise and analytical problem-solving skills. 

• You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across your region and beyond with agility and flexibility. 

• You will be adept at managing competing demands on your time, actively prioritizing and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.

• You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results. 

• You will demonstrate personal resilience in the context of an international company in high-growth mode.

• You will demonstrate a strong commitment to high integrity and ethics. 

Your AD Key Relationships

• Leaders Sales, Relationship Management across all products.
• Clients & Prospective clients (C-Level down to business heads).
• Finance, Legal & Compliance, Risk Management, Tech and People Team.