Fund Services Manager (Private Credit)

Communication & Cross-Functional Coordination 

• Partner closely with Client Servicing and Relationship Management to ensure that the operating model, SLAs and service scope are clearly defined, communicated and adhered to for each client relationship within your product line(s).

• Build and maintain strong working relationships with other internal teams (e.g. Legal, Tax, Product, Technology, Treasury) to ensure that operational processes support client requirements and regulatory obligations.

• Represent Client Delivery in client and internal service review meetings as required, providing clear operational updates, explaining performance metrics, incidents and remediation plans.

• Manage relationships with external service providers in the industry, including auditors, law firms, custodians and banks, from an operational delivery standpoint.

Control, Compliance & Risk Management

• Ensure that all deliverables produced by your team adhere to Alter Domus Policies and Procedures (PPDs), risk guidelines and relevant regulatory requirements.

• Ensure effective application of internal control frameworks in your team, including maker–checker principles, documented procedures, segregation of duties and appropriate review/approval levels.

• Proactively identify and manage operational risks within your product line(s), ensuring timely escalation, root cause analysis and implementation of corrective and preventive actions.

• Oversee and support the coordination of year-end audits with clients and their independent auditors, including planning, resource allocation, timely preparation of audit files and resolution of complex queries.

Service Performance & Continuous Improvement

• Own the operational performance of your product line(s), monitoring key KPIs (e.g. timeliness, accuracy, break/resolution statistics, SLA adherence) and taking action where performance falls short of targets.

• Develop and maintain product-line capacity planning models to optimise resource allocation and support growth.

• Actively drive standardisation, automation and continuous improvement initiatives across your product line(s), with a particular focus on scaling Client Delivery processes across Private Equity, Real Assets and Private Credit.

• Support the alignment of operational practices with overall company objectives and KPIs, working closely with Front Office leaders to deliver on shared client and business plans.

Team Development

• Lead, motivate and develop your team, ensuring effective staffing, clear roles and responsibilities, and high levels of engagement and performance.

• Mentor and coach team members, conduct regular 1:1s and team meetings, provide ongoing feedback and support their career development.

• Oversee the onboarding, training and supervision of new joiners, ensuring they are equipped with the necessary technical and behavioural skills to succeed.

• Identify training needs and design or sponsor training programmes for team members addressing specific client portfolios, products, systems and leadership skills.

  YOUR PROFILE

  • Undergraduate degree (i.e. Bachelor’s degree or its equivalent),preferably in Accounting, Finance, Economics or a related discipline.

  • 5–8 years of experience working in asset management or fund administration (preferably with fund managers, fund administrators or Big 4), including several years of experience in Private Credit.

  • Fully qualified Accountant (e.g. CPA, ACCA, CPAA, AICPA, CIMA, ACA, CA).

  • Prior experience working within or managing a centralised or offshore fund administration / COE team, with exposure to service delivery for Private Credi.

  • Demonstrated experience in fund operations including NAV calculation, investor servicing, tax / regulatory reporting and audit coordination.

  • Proven ability to lead and develop teams, oversee delivery across multiple deadlines and manage competing priorities.

  • Strong communication and stakeholder management skills, with the ability to confidently collaborate with international colleagues and front office teams.

  • Knowledge of fund accounting systems such as eFront and Yardi would be a distinct advantage.

  • Ability to think strategically while remaining close to operational details, with a strong focus on control, risk management and continuous improvement.