Private Credit Operational Delivery Lead

The Senior Product Manager - Private Credit Operational Delivery Lead will lead the strategic development and execution of operational technology solutions that enable efficient service delivery across Private Credit portfolios. Reporting to the Head of Product – Private Credit, this role serves as the critical bridge between client delivery teams and technology, driving measurable improvements in operational efficiency, quality, and scalability. The ideal candidate will own the end-to-end product lifecycle for operations and business support systems, with a particular focus on accounting, financial reporting, and automation capabilities. This position requires strong collaboration with cross-functional stakeholders to ensure seamless client experiences across multi-asset strategies while defining and implementing target operating models that enable centralization and standardization through Centers of Excellence (COE). 

RESPONSIBILITIES

• Own all accounting and financial reporting projects supporting Private Credit service delivery, including the evaluation and adoption of new features as relevant
• Lead delivery of operations and business support technology for Private Credit establishing clear prioritization frameworks based on expected impact and business value
• Partner closely with client delivery organizations to identify key operational challenges and develop technology-driven solutions that improve efficiency and service quality
• Define and document target capabilities and requirements related to Private Credit operations delivery, ensuring alignment with strategic objectives
• Collaborate with other product leads across Private Credit as well as delivery product leads, to ensure consistent and seamless client experiences for multi-asset strategies
• Drive the definition and implementation of an opinionated target operations support model for Private Credit enabling measurable transitions to Centers of Excellence (COE)
• Identify, design, and scope new automations and capabilities, understanding root causes of delivery challenges and developing solutions that address them effectively
• Establish and track clear success metrics to measure product impact across quality, efficiency, and team adoption, driving continuous improvement through data-driven insights 

YOUR PROFILE

• 5+ years of product management experience or deep operational experience in Private Credit with a proven track record of successfully adopting and driving new technologies to improve business outcomes
• Deep fluency in real estate and infrastructure markets and data, including understanding of asset characteristics, valuation methodologies, and industry-specific operational requirements
• Solid understanding of AI and intelligent agents, enabling productive and strategic conversations with technical leaders to identify and implement AI-driven solutions
• Demonstrated experience with SAFe (Scaled Agile Framework) and agile product delivery methodologies, with the ability to operate effectively in iterative development environments
• Strong stakeholder management and influence skills, with proven ability to build consensus, drive alignment, and deliver results within complex matrixed organizational structures across multiple teams and geographies 

What we expect from a leader at Alter Domus 

• Driving Change and Engagement: As a senior leader, you will be responsible for driving change when necessary, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels.
• Culture of Compliance and Accountability: You will drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks, while maintaining a relentless focus on cost and budget discipline.
• Brand and Culture Promotion: As a director of Alter Domus, you will promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients, and customers.
• Social and Environmental Responsibility: You will be accountable for ensuring that your team maintains the highest social and environmental responsibility and standards.
• Transformational Leadership: Demonstrate high energy and passion for transforming the business, with a commitment to avoiding complacency and striving for success.
• Intellectual Curiosity and Global Mindset: Exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and a willingness to challenge the status quo as a change agent.
• Interpersonal Skills and Influence: Possess strong interpersonal skills, with the ability to influence and build trust quickly, navigate complexity and ambiguity, and negotiate with tenacity and focus.
• Resilience and Prioritization: Show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence.
• Leadership and Team Development: Ability to lead, motivate, and delegate effectively, fostering a high-performance culture with clear accountabilities and driving cross-functional collaboration. Actively manage performance and develop a pipeline of talent, empowering the team at all levels to deliver on objectives.
• Integrity and ESG Commitment: Demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social, and Governance (ESG) practices.
• Commercial Client Engagement: Serve as a role model for commercial client engagement at the C-level, demonstrating decisiveness and persuasiveness to achieve results. 

Your AD Key Relationships 

• Chief Product Officer
• Global Head, Private Credit
• Chief Technology Officer and Technology Leadership Team
• Business Development, Sales Team and Relationship Management Team
• Clients & Prospective clients (C-Level down to business heads)
• Regional Leaders, Directors and Senior Managers
• Finance, Legal & Compliance, Risk Management, IT and the People team 

Creating a workplace where everyone can belong 

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.